Handoff rules
Chatbot Escalation Rule Builder
Build simple handoff rules for questions your chatbot should route to a human.
Your result
Local service business escalation rules
These rules help keep automated answers useful without overstepping.
- Escalate when the answer is not in approved content.
- Escalate when the visitor asks for professional, medical, legal, tax, or financial advice.
- Escalate urgent complaints, emergencies, cancellations, refunds, and account-specific issues.
- Escalate when the visitor asks for exact pricing that depends on assessment.
- Escalate high-intent enquiries after capturing contact details and the original question.
How to use this result
Treat this as a starting point for improving website enquiry capture. The strongest next step is to turn repeated questions, lead fields, and handoff rules into a chatbot flow trained on approved business content.